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Ten Remote-Access Failures to Avoid in an Emergency

March 24th, 2006

Remote-access solutions are a critical part of a successful disaster recovery plan, according to industry experts. However, enterprises must make sure a remote-access system is properly deployed and prepared if disaster strikes. In a recent report, Gartner VP distinguished analyst John Girard outlines the most common mistakes enterprises make and provides steps to avoid such failures.

“Telecommuting and mobile access can help enterprises cope with emergencies. However, when disaster strikes, your remote-access plan must be ready to deploy, and your staff must know how to use it to advantage,” wrote Girard in his report, entitled, “Ten Remote-Access Failures Your Company Could Avoid in an Emergency.”

According to Gartner, the 10 most common reasons that remote-access programs fail to function during disasters are:

1. No transition plan exists from normal remote-access to emergency remote-access

2. DR personnel are not on a priority list for remote-access

3. No inventory of remote-access infrastructure exists

4. No plans exist to set up regional work centers or encourage employees to group together

5. Even if the remote-access services are working, employees fail to solidify into teams after their offices are lost

6. Employees get lost between tracking systems in IT and HR that are not linked to remote-access

7. There is no ad hoc method to enroll employees who do not normally use remote-access

8. Emergency access demands overrun remote-access gateway capacity, and employees get knocked offline

9. Core company systems are blocked from external access

10. Company applications come to a halt because broadband remote-access has failed, and dial-up access is too slow

Remote-access solutions, such as the Aventail SSL VPN, enable enterprises to immediately provide all employees, partners, and other users access to critical network resources from any device and any network environment. Since SSL VPNs provide clientless access, no special software is needed, and users do not need to be working on a managed device to gain access. Aventail is working with many of its partners and customers on developing and implementing disaster recovery plans that include a strong remote-access solution.

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