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New Integration Pack Optimizes Service Levels and Reduces Overall System Downtime

February 27th, 2006

Opalis Software, Inc., the expert provider of enterprise infrastructure software, today announced Opalis Integration Pack for IBM Tivoli Enterprise Console (TEC). The new integration pack extends Opalis´ support of leading systems management solutions and helps align the IT department with business initiatives by providing faster time to resolution. The combined solution simplifies data center management and automates processes to optimize service levels, reduce system downtime, and increase overall productivity.

“System failures and slowdowns can diminish employee productivity, reduce customer satisfaction, and perhaps even result in loss of customers. The key to avoiding such failures and maintaining peak performance lies in diagnosing and resolving issues quickly, before they become serious problems. Large IT organizations that rely on IBM Tivoli Enterprise Console for their system monitoring needs can benefit tremendously by automating problem and incident management steps and processes,” said Scott Broder, CEO for Opalis Software. “With automation, our technology eliminates the need for scripting, custom coding, or even professional services for IBM TEC tasks, thereby substantially reducing operational costs and increasing overall IT productivity.”

Opalis Integration Server automates enterprise IT operations and integrates the management tools and infrastructure components found in today´s data center. This maximizes investments in existing solutions by automating time-consuming, repetitive, and routine manual processes and frees up IT staff to focus on projects that add greater value to their business.

The new Integration Pack for IBM TEC increases productivity across the IT department by enabling IT organizations to automate data feeds to other help desks or system monitors, or automate problem management routines and maintenance procedures. The pack provides a simple, yet powerful graphical user interface for filtering TEC Events and auto-generating pre-populated trouble tickets in service management tools, such as BMC Remedy. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. The overall results greater alignment between business and IT initiatives, lowered operating costs, increased performance and availability, and better service levels.

In addition to the new IBM Tivoli Enterprise Console pack, Opalis also offers system monitoring integration packs for Microsoft Operations Manager, NetIQ AppManager, HP OpenView Operations, BMC PATROL, and EMC Smarts InCharge.

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