Home > News, Releases > it observer – mcafee, inc. offers unparalleled customer service and support to companies evaluating intrusion prevention technolog

it observer – mcafee, inc. offers unparalleled customer service and support to companies evaluating intrusion prevention technolog

March 7th, 2005

– Worldwide IPS Market Leader Provides 60 Days of Proactive Support to Ensure Accurate Evaluation, Testing, Installation and Deployment of McAfee IntruShield Solutions

SANTA CLARA, Calif., Mar. 7 /PRNewswire-FirstCall/ — McAfee, Inc. (NYSE: MFE – News), the pioneer and worldwide leader of intrusion prevention solutions, today announced that it has extended its support offerings to customers and prospective customers evaluating the McAfee IntruShield portfolio of network intrusion prevention systems (IPS). The Deployment Assistance Program provides new and potential customers with a dedicated technical account manager for 60 days of 24/7 customer support to advise and help companies ensure accuracy in testing, evaluation, installation and deployment of the McAfee IntruShield IPS technology. McAfee SecurityAlliance(TM) Partners in all global regions can leverage this new program for their customers and prospects.

“The McAfee Reseller Support Team has always been one step ahead of the other security vendors in supporting us, as well as the needs of our customers,” said Gregg Earnhart, manager of business consulting services at ANI Direct. “The Deployment Assistance Program is another great example of the creative and innovative ways that McAfee excels in supporting the needs of their resellers.”

McAfee continues to expand platform and technology support for its IntruShield network-based IPS product-line that helps customers proactively and automatically stop attacks in real-time, while providing the necessary tools required for seamless integration into existing heterogeneous infrastructures. The broad portfolio of McAfee IntruShield IPS solutions redefine the deployment of network security by delivering proven, market-leading technology and deep security knowledge that enables the most comprehensive known, zero-day, encrypted threat, anti-spyware and denial-of-service protection, bar-none.

“McAfee is a proven and trusted security vendor that provides customer support to ensure that companies get the most out of our IPS technologies by evaluating them thoroughly and installing them accurately,” said Lambert Walsh, senior vice president of worldwide technical support and customer service at McAfee, Inc. “Our experience and leadership position in the IPS market helps customers align successful IPS technology deployments with their company´s security policy to set the stage for advanced proactive intrusion prevention.”

The McAfee IntruShield product line includes the recently-announced McAfee IntruShield 4010 and McAfee IntruShield 3000 purpose-built appliances, designed to proactively protect large and mission-critical networks operating at multi-gigabit speeds with the industry´s highest Gigabit port-density IPS appliances. The new appliances underscore the company´s commitment to anticipate the needs of large enterprises, carriers and service providers who require Best-in-Class IPS solutions that are flexible and highly-scalable while delivering unmatched price/performance. The full portfolio of products also includes the McAfee IntruShield 4000, 2600, 1400 and 1200 appliances that provide business customers of all sizes with award-winning network IPS that includes the most robust feature set, unmatched intrusion detection and real-time intrusion prevention in a single, purpose-built appliance.

In addition to representing the most awarded, recognized and deployed network IPS solution in the industry, McAfee IntruShield has continued to set the standard for next-generation IPS technology by delivering a series of industry firsts, including:

— The first to integrate signature, anomaly and DoS detection in a single

appliance to deliver the most comprehensive protection for detecting

and blocking malicious attacks

— The first to deliver Virtual IPS technology for increased prevention

accuracy and reduction in capital expenditure costs

— The first to deliver integrated IPS and Virtual Internal Firewall

functionality for enhanced internal security and lower total cost of

ownership (TCO)

— The first to deliver real-time encrypted threat protection for securing

critical eCommerce infrastructure

— The first to achieve a perfect score in third-party network IPS testing

from the NSS Group

Through the McAfee SecurityAlliance program, the Deployment Assistance offering is available immediately to partners, customers and prospects that are interested in evaluating the McAfee IntruShield technology. For additional information on the program please visit: https://secure.nai.com/us/partners and https://secure.nai.com/em/partners .

About McAfee, Inc.

McAfee, Inc., headquartered in Santa Clara, Calif., a worldwide leader in intrusion prevention and risk management solutions, delivers proven security products and services to help customers effectively balance the competing priorities between business needs and security requirements. McAfee applies profound security expertise toward helping companies, government agencies and consumers block attacks, prevent disruptions, and continuously track and improve the security of their systems and networks. For more information, McAfee, Inc. can be reached at 972-963-8000 or www.mcafee.com.

NOTE: McAfee, IntuShield and Foundstone are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. The color red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks in this document are the sole property of their respective owners.

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