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CEOs and CIOs Top IT Problems

March 9th, 2006

The top two IT-related problems are operational incidents and staffing issues, according to a global survey commissioned by the IT Governance Institute. Security and compliance were reported to be the least important problems-likely due to the significant efforts that have been put into information security projects and compliance programs, such as those for Sarbanes-Oxley in the US.

The survey consisted of 695 interviews with CEO/CIO-level executives in 22 countries. The study assessed the C-suite´s IT governance priorities and actions executives have taken related to IT governance. It is a follow-up to ITGI´s 2003 report and tracks IT governance trends over the past two years.

The study found several improvements since 2003. For instance, IT is included more often on boards´ agendas-63 percent regularly or always include it, compared to 58 percent in 2003.

Even though 57 percent of respondents said IT is very important to the delivery of the corporate strategy, compared to 52 percent in 2003, the study found that CEOs are responsible for governance over IT in only 24 percent of the responding organizations.

“As in 2003, CEOs and business executives are still hesitant to discuss IT governance,” said Everett Johnson, CPA, international president of ITGI. “This finding is troubling because boards and CEOs are ultimately responsible for oversight over all major assets-including IT.”

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